Returns Policy

We thank you for your custom and hope that ordering with us met your expectations.  However, if for any reason you need to return an item to us, that’s not a problem. We want every aspect of ordering with us to be seamless.  We offer a free returns service as detailed below.   

 

  • We will accept items back if unused and in original packaging within 30 days of receipt. For December orders, returns are extended until the end of January. 

  • In the unlikely event that an item arrives damaged or incorrect, we will replace free of charge. 

  • Returns will be processed within 5 working days of receiving back.  If a refund is required, this will be processed to the original payment method used when ordering. 

  • If the order arrived via Royal Mail, we will provide a free tracked returns label.  Please contact us at info@roof-bars.co.uk to notify us of a return and we will provide further instructions. 

  • If items arrived by a courier, we will arrange collection.  Please contact us at info@roof-bars.co.uk quoting your order number and details of the items being returned.  Please specify a collection date (work days only) and we will confirm by reply once booked and provide further instructions. 

 

    We aim to make returning items hassle free and simple but if you have any questions not covered here, contact us at info@roof-bars.co.uk or call 01622 233359 and we will be happy to help.